Iris Publishers_Journal of Textile Science & Fashion Technology (JTSFT)
Reimagining the Luxury Department Store: Investigating the Millennial Luxury Consumer and the Luxury Department Store from a Systems Perspective Abstract Observed shifts in consumer behavior have created disruptions and comprehensive change in retailing processes as a whole. The most dramatic change in consumer shopping behavior lies within the Millennial cohort. As a result, luxury department stores have struggled to find relevancy with these younger consumers. Millennials seemingly have an increased desire for luxury, items yet hold negative attitudes towards luxury department stores. Currently, no literature addresses Millennial luxury consumers, their connection with disruptions in the retailing industry, and particularly in regard to the luxury department store. Therefore, the authors propose a model to investigate the Millennial luxury consumer and the luxury department store based on systems theory. The proposed model will be used to understand the interactions and interdependen...
